I'm not sure if it's the struts, I wondered if it's just the angle of the tailgate when it hits the rubber seal. But yes, a total pain!It's also the total opposite to the Zed which has problems getting the tailgate up!
No problems experienced either during my limited ownership experience.I tend to user the inner handle to lower the boot below half way, followed by a firm press (with one thumb) on the outer ledge above the number plate. This does the trick every time. (I don't ever place my hands on the lower boot edge, as I personally hate to see hand prints; another OCD issue... ).