I am absolutely at the end of my tether with my Nismo.
I ordered it on the 2nd of March and it arrived on the 9th of April minus the connect 2 chip, but i didn't feel that it was the end of the world and the dealers said that it was on back order.
On the 16th April the malfunction indicator light came on. I contacted the dealership and they looked at it straight away. It seemed fixed.
On the 17th April the light came back on. Luckily I was passing the garage, so I went in. They booked it in for 19th April and they had it the whole day.
They said that they needed to speak to Nissan and they would phone me back. The diagnostics indicated that it could be a faulty fuel pump. As a replacement part will cost £2,500 Nissan want to make sure that this was definitely the problem. The dealer said that it would be alright if I continued driving with the warning light on. The fuel gauge then stopped working and the car felt strange to drive- like it had a flat tyre, but it didn't. It also failed to start first time on a couple of occasions.
On the 27th April I sent my bloke down to the dealership, and within half an hour of him leaving, they phoned me to ask whether we could take the nismo in. He drove it down and was surprised at how badly it drove compared to the previous time he drove it, he thought it felt gutless and didn't rev at all and mentioned it to them. They had it for a few hours and replaced a relay, then phoned me to collect it. We went down, started it up and the warning light came back on. I went straight back inside to let them know. We left the car there for them to sort out.
On the 1st May they phoned to say that they had ordered a part- but not the expensive fuel pump- and that it could take up to ten days. In fairness I don't live on mainland England, but TEN DAYS! To date, it hasn't arrived.
I have been pretty laid back about this so far, and the dealers have been really helpful and are doing their best, but they have now had the car longer than I have and I seriously don't know whether i want it back in case it falls to bits. I just don't have any confidence in it. Meanwhile, I have been driving a loan car around since the 27th of April.
So, does anyone have any idea what rights I have? If this part (when it arrives) doesn't fix the problem, do I have to wait another few weeks until another part arrives? At what point could I request a replacement vehicle or ask for a refund? This is my first Nissan and I just can't describe how disappointed that I am with this car. What makes it so much worse is that it is by far the most expensive vehicle that i have owned. I am really fed up with this car.
I ordered it on the 2nd of March and it arrived on the 9th of April minus the connect 2 chip, but i didn't feel that it was the end of the world and the dealers said that it was on back order.
On the 16th April the malfunction indicator light came on. I contacted the dealership and they looked at it straight away. It seemed fixed.
On the 17th April the light came back on. Luckily I was passing the garage, so I went in. They booked it in for 19th April and they had it the whole day.
They said that they needed to speak to Nissan and they would phone me back. The diagnostics indicated that it could be a faulty fuel pump. As a replacement part will cost £2,500 Nissan want to make sure that this was definitely the problem. The dealer said that it would be alright if I continued driving with the warning light on. The fuel gauge then stopped working and the car felt strange to drive- like it had a flat tyre, but it didn't. It also failed to start first time on a couple of occasions.
On the 27th April I sent my bloke down to the dealership, and within half an hour of him leaving, they phoned me to ask whether we could take the nismo in. He drove it down and was surprised at how badly it drove compared to the previous time he drove it, he thought it felt gutless and didn't rev at all and mentioned it to them. They had it for a few hours and replaced a relay, then phoned me to collect it. We went down, started it up and the warning light came back on. I went straight back inside to let them know. We left the car there for them to sort out.
On the 1st May they phoned to say that they had ordered a part- but not the expensive fuel pump- and that it could take up to ten days. In fairness I don't live on mainland England, but TEN DAYS! To date, it hasn't arrived.
I have been pretty laid back about this so far, and the dealers have been really helpful and are doing their best, but they have now had the car longer than I have and I seriously don't know whether i want it back in case it falls to bits. I just don't have any confidence in it. Meanwhile, I have been driving a loan car around since the 27th of April.
So, does anyone have any idea what rights I have? If this part (when it arrives) doesn't fix the problem, do I have to wait another few weeks until another part arrives? At what point could I request a replacement vehicle or ask for a refund? This is my first Nissan and I just can't describe how disappointed that I am with this car. What makes it so much worse is that it is by far the most expensive vehicle that i have owned. I am really fed up with this car.
