[FBF01]

Ok, Ticket number is: 1-93GA0U

 

[Fee]

This is typical of Nissan sadly, they play the party line even when there are issues as plain and clear as the nose on your face.

Have you posted the issue on Facebook/Twitter?

 

[Deks]

FBF01 Just a little remark if I may. re Nissans openness first if they are so open why is that when ever a numerous amount of faults appear no matter how many have reported their response is always this is the first we have heard of it. second if they are so open why did they try to shut me and forum up when we started to highlight the ECU issue with the then launched 1.2 DIG-t We had over 40 people advising of a known issue that Nissan played down and insisted only affected a handful of owners right up to the point where they issued a recall.Nissan isn't open about problems It can be good at resolving issues when it accepts problems such as the leather seats which now seem to be an easy fault to have rectified but the CVT issue along with the timing chain issue are not I believe this to be solely because Nissan know most of the failures are happening just outside of warranty period so its liabilities are gone.. Sadly as per usual we in the UK are getting short changed This is a short sighted approach by Nissan as it will do long term damage to its reputation The internet is too big a place for any business offering poor service to hide..

 

[FBF01]

Deks, I couldn't agree more and it will be their overall arrogance that will hurt them in the end as I will tell everyone I know to steer clear of Nissan for this type of problem is just too costly to run the risk on.

Funny enough (in a strange way) the garage I have taken my car to be repaired to has already fixed the same problem on six other cars directly for Glyn Hopkin (Nissan dealer) !!!!!!! I just hope all of those ones were under warranty as the garage cost for me will be £2,700 whereas when I spoke to Glyn Hopkin for a quote they advised a price of £6,600.

 

[mainliner]

FBF01 wrote: the garage I have taken my car to be repaired to has already fixed the same problem on six other cars directly for Glyn Hopkin (Nissan dealer) !

It would be interesting to learn, from your gearbox repairer, whether all the failures are caused by exactly the same fault. Nissan can hardly argue that the problem is just an isolated incident if they are.

Meanwhile, I've spoken to a few Nissan dealers to see if they are aware of a problem with the Juke CVT. I got the distinct impression that some were being 'rather sheepish' with their replies, and were trying to 'play it down'. Or is it just me being paranoid?

 

[Fee]

No, I think you've hit a raw nerve, my new dealership said they hadnt heard about cvt issues either.

 

[Deks]

Fee are you surprised, just remember back to 2010/11 when 7-8 of us contacted Nissan about the bumper issue and we all received the same response from the same person telling us individually that we were the only known case... Better still look more recently at how Nissan tried to make out we were wrong about the 1.2 DIG issue stating on social media that only 6 cars were affected and weirdly all members here no one else had had an issue We know there is issues, Nissan Japan knows there are issues sadly though Nissan GB continues to have its head firmly up the Donkeys Ass

 

[Fee]

And that's a delicate way of putting things!

 

[mainliner]

mainliner wrote:My Juke has just been diagnosed with CVT failure, at 18,000 miles and just 3 months outside the warranty period.Here's an update:Like Dianne, Nissan agreed to pay for a new CVT, but I had to pay the labour charge - £594.

 

[Deks]

thats good news, so we now know of two that Nissan have offered "goodwill on" Would be nice if we could delve a little deeper into this though I doubt we would get much info I wonder if Nissan GB are finally acknowledging this issue and if they are prepared to make a public comment on it.Either way it is good for a couple of owners who have been fortunate enough to have most of the repair cost covered.As much as I don't advocate dealer service this kind of gesture shows why dealer service history can be useful

 

[mainliner]

It does seem strange that Nissan are 'unaware' of the CVT issue, and yet the problem is well reported in the press. - In his review of the Juke, Honest John (www.honestjohn.co.uk) states: 'CVT not very reliable'. - In the Which? Car Survey, a massive 11% of all Juke owners reported faults with the automatic transmission. - Carbuyer (www.carbuyer.co.uk) states: 'There have been some reports of trouble with the Juke's CVT automatic gearbox........'And that's just a few, after googling 'Juke Reliabilty'!

mainliner2015-05-09 11:11:13

 

[FBF01]

Hello all,

Car now fixed and back on the road.

In a nutshell the problem is the mounting of the bearings of the gearbox, I am not very technical with cars but that is part of what the garage explained to me. It would be classed as a design fault due to the moving parts and there is no guarantee that the repair I have had will be a long term fix due to the overall design of the gearbox.

It could last seventy thousand miles or go again after another ten thousand miles! Thankfully I have a 12 month / 12 thousand mile warranty from the garage but it still makes me nervous.

The most worrying thing is the amount of Nissan cars out on the road just waiting for this problem to materialise and it is almost just as bad knowing that I want to sell my car now because I don't have any confidence in it but that is just moving the problem along to some other poor person who buys it from the dealer where I trade it in.

 

[MikeGC]

Mainliner
- In the Which? Car Survey, a massive 11% of all Juke owners reported faults with the automatic transmission.

I know you are quoting, this isn't a pop at you but surely 11% of automatic Juke owners would be more accurate because a manual Juke owner has no automatic gearbox to complain about.

 

[allan2416]

Hi just to give an update from an ex Juke owner, bought my car a 2011 Acenta Premium CVT in 2013 with 18000 on the clock, at 24000 the gearbox failed. Luckily still under warranty so was replaced. 3 months and 2000 miles after the warranty expired the CVT started rattling again, disposed of rather quickly. The moral of this story as far as I am concerned is a fix or replacement is only temporary it WILL fail again, it is badly designed, I no longer buy Nissan nor will ever again, once bitten as the saying goes.

 

[mainliner]

allan2416 wrote:Hi just to give an update from an ex Juke owner, bought my car a 2011 Acenta Premium CVT in 2013 with 18000 on the clock, at 24000 the gearbox failed. Luckily still under warranty so was replaced. 3 months and 2000 miles after the warranty expired the CVT started rattling again, disposed of rather quickly. The moral of this story as far as I am concerned is a fix or replacement is only temporary it WILL fail again, it is badly designed, I no longer buy Nissan nor will ever again, once bitten as the saying goes.
AllanThanks for letting us know about your experience with the Juke CVT. Let's just hope that your 2nd failure was just really bad luck!Following my CVT failure, I sent the following letter to Nissan GB Customer Services, first by post and then by email:'Dear Sir/ MadamMy Nissan Juke (** ** ***) was purchased new in December 2011. At just 18,000 miles, it developed a fault that necessitated replacing the automatic gearbox.I now know that this is not an isolated incident - many such cases have been reported. As a result, my confidence in Jatco-supplied CVTs has been severely diminished.Three questions: - Has the fault affecting these CVTs been positively identified? - Has the fault affecting these CVTs been rectified? - Is my new gearbox likely to last longer than 18,000 miles this time?I enjoy the Juke, and I would like to remain faithful to the brand - all my cars over the last 15 years have been new Nissans. However, I need to know that Nissan have sorted out this problem completely.Thank youYours faithfully'I've had no response to either communication.

 

[PsichoSteve]

Might be relevent to help you, but I have had 4 smart cars, 1 of them was a Brabus Roadster and they had a design fault with one of the pipes leading from the A/C compressor which caused it to fail after about 1 year to 18 months.In the end as they tended to fail once the warranty was up we asked for "ESKALUB" this is where the manufacturer pays for the majority of the replacement or repair and you just pay a small token amount which was then about 20% of the cost. They have to foot the bill also for ALL labour it usually happens only of parts that have proved to have a "Design Fault" but it might be worth asking about especially if enough owners have the same problem.

 

[stiggysawdust]

Having been in my sisters new Juke Tekna I must say I was very impressed and had made my mind up that this was to be my next car.Having just seen this thread, I will not be buying Nissan after all. Nissan UK, you need to sort yourselves out if you want to survive.

 

[andylloyd]

Evening folks,I've just had the same thing happen to my 11 plate Juke.Seems that the Torque Converter is knackered.I've raised a complaint to Nissan's C.S team who have told me that its been fed to the top of the food chain, reference number has been given.Now awaiting the call.It's only got 44,500 miles on the clock so am I correct in deeming this a mechanical fault or manufacturing fault? After reading about similar issues/faults it seems to me that this is a common occurrence.Whats the likelihood of a 'goodwill gesture' being thrown my way?Now the waiting game continues until 1630 when I will chase it up as the 48 Hours will be up.

 

[Deks]

welcome to the forum.regular occurrence of premature CVT failuresin respect of goodwill gesture we have seen some come from Nissan but it may not be as goodwill as you like not least as it leaves you with a nasty main dealer billyou may want to consider your options by checking out an independent cvt specialist to see what rate he offers

 

[allan2416]

There is no torque converter in the CVT gearbox just two variable width pulleys and a steel drive belt between them. A good test is to drive to a road which is on a slight incline move forward slightly then go into reverse up the hill, if you hear a tin of spanners rattling the the CVT is shot, that's what mine did - on both gearboxes !!!